Exchanges: we offer similar item of equal value will be recommended or store credit will be provided. Clearance items are not exchangeable and can not be returned.

Glamurr.com will replace a product or issue a refund ONLY if the product is delivered with one of these 2 conditions.

Wrong product – If you received a wrong product due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect product and we will ship you the correct product or issue you a full refund.

Defective Product – If you received a defective product, please notify us within 2 business days. After we have examined and confirmed the defective product we will ship out a replacement to you.

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Procedure to file Returns:

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If your products meet one of the conditions above, you have 10 days from the day of delivery to file for a return.

You can request a RMA NUMBER by sending an email to glamurr.com@dslextreme.com with the following information:

Your name

Your phone number

Your address

Your e-mail address

Your original order number

Reasons for returning the item

In the return package, please include a copy of your email invoice and your RMA number. Please also write the RMA# on the outside of the packaging.

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How long does it take after the refund for the money the money is back to my account?

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Credit Card Refund: Credit back to your credit card will take 2-4 weeks to appear on your credit card from the day we have received the returned products.

Paypal Refund: Refund will be issued via Paypal back to your account within 2-4 weeks from the day we have received the returned products.

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Any refused shipment sent back to glamurr.com does not constitute the right to a refund or credit. The customer will have to make arrangements with glamurr.com to receive the refused shipment again.

No returns will be accepted after 10 days of delivery, regardless of reasons.

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Refused Shipments

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If you decide to refuse any shipments from glamurr.com, you are responsible for the original shipping charges to you, any duties, taxes or charges that are incurred on the package (on both the original and return shipments), the cost of returning the package to glamurr.com, and plus the 25% restocking fee. This amount will be subtracted from your merchandise refund. Please note: you have to email us for the partial refund within 10 days from the delivery. No refund will be made after 10 days of delivery, regardless of reason.